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How do I refund a customer who paid by invoice?

Sometimes plans change – an attendee needs to cancel, accidentally booked the same spot twice, or an invoice needs to be removed for another reason. Here’s how.

Written by Daniel Ohlsson 🇸🇪 🇬🇧

When an attendee chooses to pay by invoice, no payment transaction takes place in Confetti.
Instead, Confetti collects the information needed to issue the invoice.


This means there’s no payment to refund directly in Confetti. If you want to remove an invoice payment, you’ll need to cancel the invoice instead.


​How to cancel an invoice

  1. Go to `Tickets`

  2. Click `Invoices`

  3. Select the person whose invoice you want to cancel

  4. Click `Cancel invoice`.

Done! The invoice has now been cancelled.

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