In this article we’ll go through the process of sending emails through the event tool.
Email Templates
Invite: This is the invitation that is automatically sent when you import contacts to your event site via ’Attendees’ -> ’Invite/Import’.
Welcome/Ticket: This email confirmation of the registration is sent when someone registers for the event.
If the event is created as a Free/RSVP event the email is called Welcome.
The same email is called Ticket if the event is created as a Ticket event.
No matter the name, the emails fill the same function.
Receipt (only for Ticket events): If you sell tickets for your event, the buyer will receive a separate Receipt email with information about the purchase. This only applies to paid tickets; free tickets won’t receive the email.
Waitlisted (only for Free/RSVP events): If you have the waitlist function activated under ’Settings’ -> ’Setup’ and your guest list is full, people who register for the event will be put on a waiting list and receive the Waitlisted email automatically.
Decline: If someone declines your invitation, the Decline email will be automatically sent to them.
Thank you: If activated this email is sent two days after the event has ended. In this email, you can attach a Feedback form asking attendees for feedback on their event experience.
You can disable automatic emails by selecting them and unchecking the box ’Send *** email.’
The exception is Ticket and Receipt emails (for paid tickets), which can not be disabled.
Compose emails
It's possible to manually send emails from the event site by clicking the 'Compose' button.
In these emails you can attach feedback forms.
Recipients
Under the tab 'Recipients' you can adjust who the email is targeted towards.
You can choose to send the email based on Status:
Invited: People who have received an Invite email but have yet to reply.
Attending: Registered attendees
On waitlist (only for Free/RSVP events): People who have signed up for the event but are on the waitlist.
Not going: People who have declined the invitation or canceled their participation.
It's possible to select more than one group of recipients at the same time.
Send based on form answers: If you have a Multiple choice, Checkbox or Dropdown list question in your Signup form where attendees choose an answer among predetermined options.
Not filled in (for Ticket events): If people acquire several tickets but don't fill in all the required information at the time of purchase, 🍎, or if they leave the registration after filling in their payment information and securing the ticket but before they fill in the required ticket information, the ticked will be marked as Not filled in.
You can email specifically only those who hold tickets with missing information to send a reminder before the event to complete registering their tickets.
Checked in
If you're using Confettis Checkin app or the check-in feature in the tool, you can choose to email checked-in attendees or people who are not yet checked in.
Ticket batch (for Ticket events)
If you have created different ticket batches for your event. You can email the specific batches.
The cost of the email will be displayed with a number under Email credits. One credit per email.
Send
To send click the 'Send now' button.
Send later: You can schedule an email to send later. Set a time and date for when the email will be sent.
Sheduled email will be shown under 'Messages' -> 'Email' below the email templates under the headline Sheduled.
Next to the email title you can see the scheduled time.
Sender and reply to email
When you send emails via the event tool, the sender's address is always noreply@confetti.events.
However, if someone replies to an event-related email, it will be sent to the address specified under 'Settings' -> 'Setup' -> 'Reply to email'.
If no other email is added, the address will be the same as the one connected to the account.
This hidden emergency feature allows attendees to contact the organizer directly. However, it's not advertised anywhere.
Email credits
In Confetti, automatically generated emails are sent without a charge.
However, emails that have been manually triggered like Invite, Thank you and Compose emails cost email credits.
Email credits is the currency with which emails are paid for.
One email = 1 email credit.
Depending on your plan, your email credit amount will vary. You can see how many credits you've got at the top of the page under 'Messages' -> 'Email'.
The amount is displayed in the top right corner, with the initial amount shown in gray, and the actual amount shown in black.
It's also displayed with a green meter that sinks when email credits are spent.
It's possible to purchase extra email credits by clicking 'buy extra credits' under the green meter.
You can adjust the number of email credits you want to purchase by sliding the lever, using the up and down arrows in the number box, or typing a number directly.
The more email credits you buy, the greater your discount. It will be displayed on the screen as you adjust the numbers.
Purchased extra credits will be displayed as extras next the initial amount of credits.
When you're out of the original credits, the counter will start to tick down from the ones.
Complications
Email traffic is precisely that. Traffic. And in traffic, things can go wrong.
Sending emails is a massive undertaking. Many different components need to work together to send billions of emails worldwide every second.
A lot of things can happen. Certain hours are more heavily trafficked, regulations can change and prevention and security messures can have been taken to filter out unwanted spam.
Sending an email to an individual or to a company might require different actions.
Send a few or a few thousand email needs different handling to ensure that the emails are delivered.
Emails are not sent instantly. Larger amounts take longer to send. At Conftetti we batch huge number in to smaller batches over a period of time. This is to avoid being mistaken as spam since big amounts alert the spam bots.
If a large group of emails also contains files, fonts or a lot of pictures this can also appear suspicious.
Especially when sending emails to companies the threshold can be very high to deliver them.