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Email those who didn’t complete their information when buying a ticket
Email those who didn’t complete their information when buying a ticket

Quickly follow up with those who missed filling in their details after purchasing a ticket. This feature allows you to send reminders specifically to those who haven’t provided all the required information.

Daniel Ohlsson 🇸🇪 🇬🇧 avatar
Written by Daniel Ohlsson 🇸🇪 🇬🇧
Updated over a month ago

To send a reminder specifically to those who haven’t completed their information in the signup form (not filled in), follow these steps:

  1. Go to the event

  2. Click on `Messages` in the menu

  3. Click on 'Email & SMS'

  4. Click on `Compose`

  5. Fill in the content/text of the email under the Content tab

  6. Click on the tab `Recipients`

  7. Choose `Attending` under Send message to by checking the box

  8. If there are attendees who have not filled in their information in the signup form when buying their ticket, the box Not filled in will appear

  9. Check the box `Not filled in`. This way, the email will only be sent to the attendees who have not yet filled in all information on their signup form

  10. When checking the box Not filled in, you can see that the number of attending recipients and email credits change according to the number of people with missing information.

  11. To send the email, click the tab 'Send' and follow the instructions.

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