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Handle waitlist manually

If you got an RSVP event and want to manually select people from the list of applicants to attend your event.

Daniel Ohlsson 🇸🇪 🇬🇧 avatar
Written by Daniel Ohlsson 🇸🇪 🇬🇧
Updated over a week ago

If your event is attracting a lot of people and you want to manage who can come to it manually, you can. You can activate the manual waitlist whenever you want to.

Handle waitlist manually

If you got an RSVP event, and want choose who signs up for it, you can handle the waitlist manually by following these steps:

  1. Click on `Settings`

  2. Click on `Setup`

  3. Click on `Waitlist`

  4. Click on `Approve all attendees manually`.
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    This makes people who click the signup button automatically appear on a waitlist. They then get sent the Waitlisted email under Messages. 

Find list of signups on waitlist

This is how you find the list of signups (or applicants) on the waitlist:

  1. Click on `Attendees`

  2. Click on `List`

  3. Check the box `(number) waiting`.

Move from "On waitlist" to "Attending"

To move a person from the waitlist to the list of the attending, follow these steps:

  1. Click the name of the person in blue text

  2. Click on `Edit`, the orange button up to the right.

  3. Go to Status

  4. Change the status from On waitlist to Attending in the drop down menu

  5. Click on `Save`

The welcome email will be sent to the person who is now on the "Attending" list.

Change message appearing at signup

To change the message that appears when someone clicks the signup button, follow these steps:

  1. Click on `Pages`

  2. Click on `Copy`

  3. Click on `Advanced content strings` in blue text

  4. Scroll down to the box with the title RSVP

  5. Edit the text in the field with name rsvp_index_waitingList_body

  6. Click on `Save`.

If you select the `Handle waitlist manually` option, the button text will automatically change to Waiting list. If you would like the button to display a different text, you can update it manually by following the steps below:

How to change the waitlist button text:

  1. Go to `Pages`

  2. Click `Copy`

  3. Select `Advanced Content Strings`

  4. In the Common window, scroll to the bottom and locate common_waitingList

  5. Update it with your preferred button text

  6. Click `Save` to apply the changes.

You can choose to handle the waitlist manually whenever you want, even if people have already signed up to your event. The change to a manual waitlist will only affect only those sign up after you've chosen to handle the waiting list manually and not those who have already signed up.
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