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Set How Long Tickets Are Reserved During Checkout

Choose how long tickets remain reserved while an attendee completes their checkout.

Written by Daniel Ohlsson 🇸🇪 🇬🇧

When an attendee starts the checkout process, their tickets are reserved for a limited time.

By default, the following reservation times apply:

  • Paid tickets: 7 minutes

  • Free tickets: 30 minutes

You can customize the reservation time. The time you set applies to both paid and free tickets.

Change the reservation time

  1. Go to `Settings`

  2. Click `Setup`

  3. Scroll down to the bottom of the ticket settings

  4. Check the box `Set how long tickets are held during checkout`

  5. Enter the desired number of minutes

  6. Click Save.

What happens when the time runs out?

If the attendee doesn't complete their checkout within the specified time:

  • The reserved tickets are released and become available to others.

  • Any reserved add-ons and discount codes are released.

  • The attendee can no longer complete the checkout.

You must enter a whole number of at least 1 minute. If you enter 0 or leave the field empty, the last valid saved time will be kept.
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​This setting is only available for Ticket events.

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