Skip to main content

Send email from your own address (add-on for Business accounts)

Would you like to have your own email address as the sender when sending emails?

Written by Daniel Ohlsson 🇸🇪 🇬🇧

The ability to send email from your own address is an add-on feature available for Business accounts.

If you have a Business account, follow these steps to enable the feature:

  1. Contact us
    Write to support@confetti.events or your account manager and tell us which domain you want to send from, e.g. company.com.
    ​

  2. Add DNS records
    Enter the same domain in Rule's tool: https://helpers.rule.se/dns/?domain
    Add exactly the records the tool shows.
    ​

  3. Activation
    Let us know when the tool shows that everything has passed, and we'll activate the service.
    ​

  4. Add and verify the sender address
    Once the service is activated, the Sender email address field appears under 'Settings' > 'Setup'. Add the address to each event that should send from it: open the event, go to 'Settings' > 'Setup' and find the box with email settings. Enter the address under Add new sender email and click 'Add'. We'll send a verification link there, so the address must be able to receive email.
    Once you've clicked the link, the address is ready to use. If you have several verified addresses, choose which one to use with Set active.

FAQ

I can't find the sender address field?
The field only appears once we've activated your domain (step 3). Get in touch with us if it's still missing.

What's the difference between adding the address to the organizer and to an event?
Emails from an event, such as tickets and messages to attendees, only use the address that's active on that specific event. The address on the organizer is only used for emails sent from the organizer that aren't tied to an event. If an event doesn't have its own active address, emails are sent from Confetti's default sender address.
​

Do we need to change our SPF record?
No. Emails are sent through our email provider, Rule. SPF is checked against a separate bounce address, a subdomain that you point to Rule. It's usually called rm.company.com, but check the tool for the exact name. Your existing SPF record isn't affected, and you won't hit the 10 DNS lookup limit.
​

Should we send from a subdomain?
You don't need to. Use the domain you want the sender address to have. The subdomain the tool shows is only for bounces. If you still want to send from a subdomain, e.g. news.company.com, that's fine, but then that's the domain you should give us and enter in the tool.
​

We already have a DMARC record. Should we add another one?
No, there can only be one. Keep your existing record and contact us if the tool still shows that DMARC isn't passing.
​

Do we have to log in with an address on the domain?
No. The sender address is separate from the login account. It only needs to be on the domain we've activated and be able to receive the verification link. Addresses on other domains aren't accepted.
​

What happens if a send fails?
The email is then sent from Confetti's default sender address, so it still gets delivered.

Did this answer your question?