How it works
Using templates, you can create automated emails that are only sent to participants who meet specific criteria, for example:
Have purchased a certain type of ticket
Have responded in a specific way on the registration form
Examples of use
Send a special confirmation email to those attending the dinner
Provide different instructions depending on which workshop was selected
Send information in different languages based on form responses
Create an email template
Click on `Messages`
Click on `Email`
Click on `Create custom`
Create the email under `Content`
Click on `Recipients`.
The following steps differ depending on what type of event you have, continue on Free/RSVP or Ticket event depending on your type of event.
Free/RSVP event
Click on `Welcome`
Check `Send based on form answers`.
Check the question(s) that should be linked to the template email instead of the regular Welcome email.
The question types with answers that can be linked to the template email are:
Radio = choose one of the suggested options during registration
Checkbox = choose one or more of the preselected options during registration
Select = choose one of the suggested options from a dropdown list during registration
If a participant has not selected an option linked to the template email, the regular Welcome email will be sent.
Ticket event
Click on `Ticket`
Check the ticket batch(es) that should be linked to the template email instead of the regular Ticket email
If a participant has not selected a ticket batch linked to the template email, the regular Ticket email will be sent.
Keep track of your email templates
All email templates you create will appear under the standard templates (Invite, Receipt, Welcome/Ticket, Decline and Thank you).
Template emails are marked with the Custom badge to the right of the email name in the list.
