Buying Tickets – Purchase Process

1. Select Tickets

The buyer selects the ticket(s) they wish to purchase.

2. Enter Payment Information

For paid tickets, the buyer must first enter their payment information in the payment form.

This ensures that the tickets are reserved and reduces the risk of losing them during the process.
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3. Enter Ticket Information

After payment, the buyer can take the time to fill in the required information for each ticket.

It is not necessary to have all ticket holders' details at the time of purchase.

This method has been proven to increase conversion rates and ticket sales, as it allows buyers to secure more tickets without needing all the information upfront.

4. Confirmation Emails After Purchase

Once the purchase is completed, the buyer will receive two types of emails:

Ticket email – contains the purchased tickets.

Receipt email – serves as a receipt and is only sent if a payment transaction has occurred (not for free tickets).

You can customize these emails under:
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`Messages` → `Email`→ `Ticket` and `Receipt`.

Sometimes, the buyer may exit the registration process after entering payment information but before completing the ticket details. It is also possible that a buyer purchases multiple tickets but only fills in the first ticket's details.

This means some ticket fields may remain empty, even if marked as mandatory in the registration form. However, buyers can complete the missing information at a later time.

If the ticket details are required for purposes such as dietary restrictions for a lunch booking or name collection for printing, you can contact attendees with incomplete information.

Follow these steps to send an email to affected attendees:

The recipients will then be limited to attendees with incomplete ticket information. In the email, you can notify them that they must complete their ticket details.