✨96% customer satisfaction*
*based on average customer feedback about our support from January 1 to December 31, 2024.
Reviews from users:
"I would like to start by thanking you for an AMAZING experience, not only with the product, but also with the service and quick response/help I have always received from support. It is truly incredible!"
"You are without a doubt the best company I have experienced when it comes to service and quick support."
"Amazing service as always!"
"Friendly, kind, professional."
We offer different levels of support based on your plan. Here’s an overview of the different options available to you:
FAQ Archive – Find answers quickly
Our FAQ archive contains articles that answer the most common questions about the tool and its features.
➡️ Tip: New to the tool? Start with the article Confetti - The tool for a quick introduction.
Chat with us
You can easily start a chat with our team by clicking the pink speech bubble in the bottom right corner.
Want to book a demo? You can do that via the chat too!
You can always contact us at support@confetti.events
ARNOLD (AI Bot) – Your first helper: 24/7
When you write to us in the chat, you’ll first be greeted by our AI bot, Arnold. He will search our FAQ archive and previous similar cases to give you instant answers.
💡 Arnold’s strengths:
Fast assistance with common questions.
Recommends articles that might solve your issue.
Arnold is efficient, but like all bots, he can sometimes misunderstand a question. If that happens, you can simply ask to be connected to someone in our support team.
Personal support: 9 AM - 5 PM (CET/CEST), Monday through Friday
If Arnold can’t solve your issue, your case will be forwarded to one of our support agents.
If there are many cases in the queue, it may take a bit longer, but rest assured—we’ll make sure you get the help you need as quickly as possible.
To provide fair and efficient support, we prioritize cases based on your plan:
💼 Business: Top priority with access to more extended support.
⭐️ Plus (Yearly & Monthly): Prioritized after Business and has access to more resources.
🌱 Free: Receives help through essential support and is prioritized in order based on available resources.
Tech support
If your case is more technical, it may need to be forwarded to our tech support team.
Technical cases can take a little longer to resolve, depending on the complexity and the number of ongoing cases.
Tips
Specify which specific event your inquiry concerns to help us assist you more efficiently.
If the issue is difficult to describe in text, feel free to attach a screenshot for clarity.
Bonus tip: Make sure everything works as intended by testing well in advance before launching your event.
Questions about plans, pricing, and billing
If your question concerns your subscription plan, upgrades, or billing, our account managers will help you.
We’re here for You!
We truly appreciate that you use Confetti and are part of our community. We aim to ensure that you feel confident that help is always available when you need it.
If you have any questions, don’t hesitate to contact us via chat—we’re here to help!
Thank you for choosing us. We look forward to continuing to support you on your journey! 🚀
Best regards,
Team Confetti