All Collections
Messages
What are Email credits and how do they work?
What are Email credits and how do they work?

What emails costs Email credits and how do you know how many people you can invite without running out of Email credits?

Daniel Ohlsson 🇸🇪 🇬🇧 avatar
Written by Daniel Ohlsson 🇸🇪 🇬🇧
Updated over a week ago

To send emails via Confetti you need Email credits. Below you find more information about what emails that costs Email credits and how you know how many people you can invite.

Emails you choose to send costs Email credits

Every email you initiate and choose to send costs one Email credit, here are three examples:

  1. Invites

    The invite email is initiated by you, so that will cost one credit for each recipient.

  2. Emails created under `Compose`

    If you send out a reminder to your attendees before the event, you would click `Compose` to create the email. Emails created under Compose cost one email credit per recipient.

  3. When you change the status of an attendee and that triggers an email

    If you as an organizer manually change the status of an attendee from, for example, “waiting list” to “attending” or from “attending” to “declined”, the email triggered by that action will cost one email credit.

The automatic emails triggered by the attendee are free

The automatic emails triggered by the attendee are free. Two examples of free emails are:

  1. Welcome/ Ticket

    When invited, the recipient click the RSVP button (or buy a ticket) and get a Welcome email, that does not cost a credit.

  2. Guest change their own status

    If an Attendee realise they can not come after all and change their status to “not going and they get the Decline email, that is not an Email credit on your account.

Basically the rule is: if you intitiate the email it costs one Email credit, if your guests triggers the email it doesn't.


Count your Email credits

You can see how much email credits you have under `Messages`. One email credit is used each time a you initiate and send an email to a recipient..

Did this answer your question?